Frequently Asked Questions (FAQ) for HN Hides

1. What types of products does HN Hides offer?

We offer a wide range of premium leather goods, including wallets, bags, belts, shoes, and other accessories.

2. Are your products made from genuine leather?

Yes, all our products are made from 100% genuine leather, ensuring durability and premium quality.

3. How do I place an order?

You can easily place an order through our website: https://hnhides.shop/. Simply browse our collections, add your desired items to the cart, and proceed to checkout.

4. Do you ship internationally?

Currently, we ship within Bangladesh. For international shipping inquiries, please contact our customer support team.

5. What are the delivery charges?

Delivery charges vary depending on your location:

  • Inside Dhaka: ৳70
  • Outside Dhaka: ৳130

6. How long does delivery take?

  • Inside Dhaka: 1-2 business days.
  • Outside Dhaka: 2-4 business days.

7. Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange it within 7 days of delivery. Please refer to our Refund Policy for more details.

8. How can I track my order?

Once your order is shipped, we will send you a tracking number via email or SMS. You can use this number to track your shipment.

9. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Online payment via debit/credit cards
  • Mobile banking options such as bKash, Nagad, and Rocket

10. Do your products come with a warranty?

Yes, we offer a 6-month warranty on all products for any manufacturing defects or hardware issues.

11. How should I care for my leather products?

  • Avoid prolonged exposure to sunlight and water.
  • Use a damp cloth to clean and apply leather conditioner periodically.
  • Store in a cool, dry place when not in use.

12. How can I contact customer support?

You can reach us via:

13. Do you offer custom or personalized products?

Yes, we provide custom engraving and bespoke leather product services. Contact us for more details.

14. What is the guarantee on your products?

We offer a quality guarantee on all our products. Please refer to our Guarantee Policy for detailed information.

15. Can I cancel my order?

Yes, you can cancel your order before it has been shipped. Contact our support team for assistance.

For further assistance, please contact us directly. Thank you for choosing HN Hides!