Guarantee Policy for HN Hides

At HN Hides, we are committed to delivering high-quality leather products and ensuring customer satisfaction. Our guarantee policy reflects our dedication to excellence and transparency.

Product Quality Guarantee

All our products are crafted using premium materials and undergo strict quality checks to ensure they meet our standards. We guarantee:

  • Authenticity: Genuine leather in every product.
  • Craftsmanship: Superior attention to detail and durability.
  • Performance: Products that meet or exceed your expectations under normal usage.

Warranty Period

We offer a 6-month limited warranty on all our products from the date of purchase. This warranty covers:

  • Manufacturing defects.
  • Hardware issues such as zippers, buckles, or stitching coming undone.

Exclusions

The guarantee does not cover:

  • Normal wear and tear.
  • Damage caused by improper use, accidents, or lack of care.
  • Changes in the leather’s texture or color due to aging or exposure to elements.
  • Products repaired or altered by unauthorized personnel.

Claim Process

  1. Contact Us:
    Notify our team of any issues within the warranty period. Provide your proof of purchase and photos of the defect.

  2. Inspection:
    Our team will review your claim and determine if the issue is covered under our guarantee policy.

  3. Resolution:
    If eligible, we will offer:

    • A repair of the defective product.
    • A replacement with a similar item, subject to availability.

Care Instructions

To maximize the lifespan of your leather products and maintain their quality:

  • Avoid exposure to direct sunlight and moisture.
  • Clean gently with a damp cloth and leather conditioner.
  • Store in a cool, dry place when not in use.

Customer Support

Your satisfaction is our priority. For any concerns or inquiries regarding our guarantee policy, reach out to us:

Thank you for choosing HN Hides. We are proud to stand behind the quality of our products!