HN Hides Refund & Replacement Policy
At HN Hides, we care about our customers and stand by the quality of our leather products. If you have any issues with your purchase, we are here to help!
6-Month Replacement Guarantee
We offer a 6-month replacement guarantee for any manufacturing defects. If your product has a problem due to a factory defect, we will replace it for free.
✅ What We Cover:
- Stitching issues
- Faulty zippers or hardware
- Manufacturing defects
❌ What We Don’t Cover:
- Water damage
- Hard scratches or cuts
- Damage from accidents or misuse
Refund Policy
- We only offer refunds if we cannot replace the product.
- You must request a refund within 7 days of receiving the product.
- The product must be unused and in its original packaging.
Return Shipping Costs
- If the return is due to a mistake on our part (e.g., incorrect or defective product), we will cover the return shipping cost.
- For other returns, the customer is responsible for the shipping fees.
How to Get a Replacement or Refund?
- Contact us at [your email/contact number] with your order details.
- Send us clear photos of the issue.
- If approved, return the product to our address.
- We will process your replacement or refund within 7-10 days.
Contact Us
For any questions or assistance with returns and refunds, please contact us:
- Facebook : HNhides
- Email: hnhides@gmail.com
- Phone: +880 1825 541 541
We value your trust and aim to provide you with the best service possible.
*** HN Hides reserves the right to update this policy at any time. ***
